Privacy Policy

Effective Date: [07/18/2025]

Welcome to Petzby! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.petzby.com (the “Site”).

1. Information We Collect

When you visit or make a purchase from Petzby, we may collect the following information:

Personal Information: Your name, address, email, phone number, and payment information.
Order Information: Product details, shipping address, and transaction records.
Device Information: Your browser type, IP address, time zone, and cookies through your device.

2. How We Use Your Information

We collect this information to:

Process and fulfill your orders
Provide shipping updates and customer support
Improve your shopping experience on our site
Send you updates, promotions, or news (if you opt in)

We do not sell or share your personal information with third parties for marketing purposes.

3. Sharing Your Information

We only share your information in the following circumstances:

Shipping Providers: To deliver your orders safely and on time.
Payment Processors: To securely process your payments.
Legal Compliance: If required by law or to protect our legal rights.

4. Your Rights

You have the right to:

Request access to your personal information
Request correction or deletion of your data
Opt-out of marketing communications at any time

To exercise any of these rights, please get in touch with us at: petzbyshop@gmail.com

5. Data Protection & Security

We follow industry-standard practices to protect your data, including secure payment gateways and encrypted communications. Your information is stored safely and is only accessible to authorized personnel.

6. Cookies & Tracking Technologies

Petzby uses cookies to improve site functionality and enhance your shopping experience. Cookies help us understand how you use our website so we can make improvements.

You can control or disable cookies through your browser settings at any time.

7. UAE-Specific Information

We offer Free Shipping Across the UAE via our trusted Guaranteed UAE Shipping service. Orders are typically delivered within 2-5 business days. Your information will be handled according to UAE laws and regulations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: petzbyshop@gmail.com
📍 Location: UAE-based, serving customers across the United Arab Emirates