Shipping Policy

Welcome to Petzby!

We’re proud to offer fast, reliable, and completely free shipping across the UAE to make your shopping experience as smooth and enjoyable as possible.

Shipping Coverage

We currently deliver to all locations within the United Arab Emirates. No matter where you are — Dubai, Abu Dhabi, Sharjah, Al Ain, Ras Al Khaimah, Fujairah, Ajman, or Umm Al Quwain — shipping is always free.

Shipping Method

All orders are shipped via our Guaranteed UAE Shipping method, handled by trusted local couriers to ensure reliable and safe delivery of your pet essentials.

Processing Time

• Order Processing Time: 1–2 business days
  Once your order is placed, we carefully prepare it for dispatch. You’ll receive a confirmation email with tracking details as soon as your package leaves our warehouse.

Estimated Delivery Time

• Delivery Timeframe: 2–5 business days
  Depending on your location within the UAE, you can typically expect your Petzby order to arrive within 2 to 5 business days.

Shipping Fees

• Shipping Cost: FREE on all UAE orders.
  There are no hidden fees, no minimums, and no surprises at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor your delivery every step of the way.

Delays or Issues

We always aim to deliver on time. However, if there are any unexpected delays due to public holidays, courier disruptions, or unforeseen circumstances, we’ll notify you immediately.

If you haven’t received your order within the expected timeframe, please feel free to contact us at:
📧 petzbyshop@gmail.com

Contact Us

If you have any questions about shipping or need help tracking your order, our friendly support team is here to help.
Reach us at: 📧 petzbyshop@gmail.com